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to: hr@thenamkhan.com

96 Hi Sengchanh, We are writing to inform you of an ongoing connectivity issue that may be affecting your ability to access Cloudbeds. On April 23, starting at approximately 3:00 AM UTC, some customers began experiencing difficulties accessing Cloudbeds. Our technical team has identified that the issue is related to a regional network routing disruption affecting connectivity between Globe Internet Service Provider (ISP) and AWS infrastructure. Impact The disruption primarily affected users on Globe Telecom in the Philippines. Affected customers experienced intermittent connectivity, and inability to access Cloudbeds services. What we've done Our team is actively working with our network partners to resolve this as quickly as possible. We have been investigating since the issue was first reported and are committed to keeping you updated. What you can do in the meantime Here are a couple of options that may help: Switch to a mobile data connection through a different provider; If your property has more than one internet connection, try switching to an alternative one. We sincerely apologize for the inconvenience and understand how important uninterrupted access to Cloudbeds is for your operations. If you need immediate assistance, please don't hesitate to reach out to support@cloudbeds.com mailto:support@cloudbeds.com . Thank you for your patience and understanding. Cloudbeds Team 3033 Fifth Avenue, Suite 100 San Diego, CA 92103 ©2026 Cloudbeds, All Rights Reserved. www.facebook.com/Cloudbeds/ https://go.pardot.com/e/308041/cloudbeds-/2ghny1/748290828/h/ovKZ__B9WD1thjEzSyOxd6qIZThOXqm2bKZhOT6Q7RE www.linkedin.com/company/cloudbeds/ https://go.pardot.com/e/308041/cloudbeds/2ghny4/748290828/h/ovKZ__B9WD1thjEzSyOxd6qIZThOXqm2bKZhOT6Q7RE

to: pb@thenamkhan.com

96 Hi Paul, We are writing to inform you of an ongoing connectivity issue that may be affecting your ability to access Cloudbeds. On April 23, starting at approximately 3:00 AM UTC, some customers began experiencing difficulties accessing Cloudbeds. Our technical team has identified that the issue is related to a regional network routing disruption affecting connectivity between Globe Internet Service Provider (ISP) and AWS infrastructure. Impact The disruption primarily affected users on Globe Telecom in the Philippines. Affected customers experienced intermittent connectivity, and inability to access Cloudbeds services. What we've done Our team is actively working with our network partners to resolve this as quickly as possible. We have been investigating since the issue was first reported and are committed to keeping you updated. What you can do in the meantime Here are a couple of options that may help: Switch to a mobile data connection through a different provider; If your property has more than one internet connection, try switching to an alternative one. We sincerely apologize for the inconvenience and understand how important uninterrupted access to Cloudbeds is for your operations. If you need immediate assistance, please don't hesitate to reach out to support@cloudbeds.com mailto:support@cloudbeds.com . Thank you for your patience and understanding. Cloudbeds Team 3033 Fifth Avenue, Suite 100 San Diego, CA 92103 ©2026 Cloudbeds, All Rights Reserved. www.facebook.com/Cloudbeds/ https://go.pardot.com/e/308041/cloudbeds-/2ghny1/748268421/h/eLmP-4oL2i_Sr302CoaqvuNLT1tpEYbcHbp4_Iravwk www.linkedin.com/company/cloudbeds/ https://go.pardot.com/e/308041/cloudbeds/2ghny4/748268421/h/eLmP-4oL2i_Sr302CoaqvuNLT1tpEYbcHbp4_Iravwk