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to: rom@thenamkhan.com · cc: xl@thenamkhan.com, pb@thenamkhan.com

Dear Narout, I’m glad to see that our review score on Booking.com has improved from 9.3 to 9.4, this is a great step forward. At the same time, I’ve noticed that while OTA bookings make up a large portion of our business, the number of reviews on these platforms remains relatively low. As reviews are a key factor influencing booking decisions and overall online reputation, I think it would be important for us to put a clear strategy in place to increase review volume. This is something we should focus on as a priority. Best regards, Mai Embrace the freedom to nurture your connection with nature, [image: https://thenamkhan.com/] <https://thenamkhan.com/> [image: mai vo.png] <https://www.tripadvisor.com/UserReviewEdit-g295415-d19140836-The_Namkhan-Luang_Prabang_Luang_Prabang_Province.html> [image: https://www.facebook.com/Namkhanecolodge] <https://www.facebook.com/Namkhanecolodge> [image: https://www.instagram.com/the_namkhan/] <https://www.instagram.com/the_namkhan/> [image: https://www.slh.com/] <https://www.slh.com/>

to: rm@thenamkhan.com · cc: xl@thenamkhan.com, pb@thenamkhan.com

Dear Khun Mai, Good afternoon. Thank you for your message regarding guest reviews. I would like to inform you that I have already conducted training sessions with our front desk team, encouraging them to kindly inform and invite guests to share their feedback and reviews following their stay. The team has been briefed on the importance of guest reviews and how they contribute to our continuous improvement. I will continue to motivate the team and explore additional strategies to further increase guest reviews, ensuring a more consistent and proactive approach moving forward. Have a wonderful day ahead. Embrace the freedom to nurture your connection with nature, NAROUT Chamnong [image: https://thenamkhan.com/] <https://thenamkhan.com/> [image: Khun Narout.png] <https://www.tripadvisor.com/UserReviewEdit-g295415-d19140836-The_Namkhan-Luang_Prabang_Luang_Prabang_Province.html> [image: https://www.facebook.com/Namkhanecolodge] <https://www.facebook.com/Namkhanecolodge> [image: https://www.instagram.com/the_namkhan_resort/] <https://www.instagram.com/the_namkhan/> [image: https://www.slh.com/] <https://www.slh.com/> On Thu, Apr 30, 2026 at 10:08 AM Revenue Manager <rm@thenamkhan.com> wrote: > Dear Narout, > > I’m glad to see that our review score on Booking.com has improved from 9.3 > to 9.4, this is a great step forward. > > At the same time, I’ve noticed that while OTA bookings make up a large > portion of our business, the number of reviews on these platforms remains > relatively low. > > As reviews are a key factor influencing booking decisions and overall > online reputation, I think it would be important for us to put a clear > strategy in place to increase review volume. This is something we should > focus on as a priority. > > Best regards, > Mai > Embrace the freedom to nurture your connection with nature, > > [image: https://thenamkhan.com/] <https://thenamkhan.com/> > [image: mai vo.png] > <https://www.tripadvisor.com/UserReviewEdit-g295415-d19140836-The_Namkhan-Luang_Prabang_Luang_Prabang_Province.html> > [image: https://www.facebook.com/Namkhanecolodge] > <https://www.facebook.com/Namkhanecolodge> [image: > https://www.instagram.com/the_namkhan/] > <https://www.instagram.com/the_namkhan/> [image: https://www.slh.com/] > <https://www.slh.com/> >

to: rom@thenamkhan.com · cc: xl@thenamkhan.com, pb@thenamkhan.com

🙏 Revenue Manager reacted via Gmail <https://www.google.com/gmail/about/?utm_source=gmail-in-product&utm_medium=et&utm_campaign=emojireactionemail#app> On Thu, Apr 30, 2026 at 12:33 PM Narout CHAMNONG <rom@thenamkhan.com> wrote: > Dear Khun Mai, > > Good afternoon. Thank you for your message regarding guest reviews. > > I would like to inform you that I have already conducted training sessions > with our front desk team, encouraging them to kindly inform and invite > guests to share their feedback and reviews following their stay. The team > has been briefed on the importance of guest reviews and how they contribute > to our continuous improvement. > > I will continue to motivate the team and explore additional strategies to > further increase guest reviews, ensuring a more consistent and proactive > approach moving forward. Have a wonderful day ahead. > > > Embrace the freedom to nurture your connection with nature, > NAROUT Chamnong > > > [image: https://thenamkhan.com/] <https://thenamkhan.com/> > [image: Khun Narout.png] > <https://www.tripadvisor.com/UserReviewEdit-g295415-d19140836-The_Namkhan-Luang_Prabang_Luang_Prabang_Province.html> > [image: https://www.facebook.com/Namkhanecolodge] > <https://www.facebook.com/Namkhanecolodge> [image: > https://www.instagram.com/the_namkhan_resort/] > <https://www.instagram.com/the_namkhan/> > [image: https://www.slh.com/] <https://www.slh.com/> > > > On Thu, Apr 30, 2026 at 10:08 AM Revenue Manager <rm@thenamkhan.com> > wrote: > >> Dear Narout, >> >> I’m glad to see that our review score on Booking.com has improved from >> 9.3 to 9.4, this is a great step forward. >> >> At the same time, I’ve noticed that while OTA bookings make up a large >> portion of our business, the number of reviews on these platforms remains >> relatively low. >> >> As reviews are a key factor influencing booking decisions and overall >> online reputation, I think it would be important for us to put a clear >> strategy in place to increase review volume. This is something we should >> focus on as a priority. >> >> Best regards, >> Mai >> Embrace the freedom to nurture your connection with nature, >> >> [image: https://thenamkhan.com/] <https://thenamkhan.com/> >> [image: mai vo.png] >> <https://www.tripadvisor.com/UserReviewEdit-g295415-d19140836-The_Namkhan-Luang_Prabang_Luang_Prabang_Province.html> >> [image: https://www.facebook.com/Namkhanecolodge] >> <https://www.facebook.com/Namkhanecolodge> [image: >> https://www.instagram.com/the_namkhan/] >> <https://www.instagram.com/the_namkhan/> [image: https://www.slh.com/] >> <https://www.slh.com/> >> >