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to: rom@thenamkhan.com, pb@thenamkhan.com

Dear Narout, To summarize our meeting from this afternoon: 1. Five-Star Certificate: We are in the final stages. Could you please clarify the expected timeline for receiving the certificate? Final name for certificate: The Namkhan Resort Luang Prabang 2. In-Room Directory & Minibar: Now that minibar options are standardized, please update and print the drinks menu for all rooms. I would like to review the offerings with you to replace some soft drinks with healthier options, such as coconut juice or almond milk. As discussed, Kombucha is not viable due to temperature limitations. 3. Masterplan: Ms. Khin will use Canva Pro to incorporate the new rooms into the current map. 4. Purchasing: We have discussed the new tasks for Mr. Somphet. 5. Staffing & Budget: I am awaiting a meeting with Ms. Sengshan to clarify budgets and address missing posts for staff hiring. 6. Security: To improve operations, we must ensure there are consequences for night staff who do not follow protocol. Additionally, please ensure the security cameras are reactivated. 7. Connectivity: Wi-Fi in the tent and farm areas remains unstable. We need to follow up with Mr. Lane to confirm if the hosting account has been successfully transferred to the company. 8. Menu Testing: I am awaiting the results from the testing of the new drinks menu. 9. Turndown Service: For the chocolate or mini-macaron options, I suggest contacting SLH to see how they can help increase their visibility on the property. 10. Inventory: We need to address staff uniforms, laundry, and general inventory. 11. Communication: We need to resolve the ongoing miscommunication between Ms. Pann, the front office, and guest replies. please let me know if i miss something Best regards, Xisca Llabres