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Hi Khin, You're welcome. If we can help you with anything else, please let us know. We will close this ticket for now but you can always reopen it by replying back to this email if you have any other questions. Have a wonderful day! :) With care, <https://retreat.guru/> Marketplace Team Customer Success, Retreat Guru retreat.guru Our team is available through email Monday-Friday and we aim to respond within 1-3 days, excluding holidays. We appreciate your patience! *We respectfully acknowledge that we live, work, and learn on the traditional and ancestral First Peoples territories of Canada (Kanata), and the Ktunaxa and Sinixt Nations.* On Wednesday, April 22, 2026, 8:37:05 p.m. -0700, Francisca LLabres < wm@thenamkhan.com> wrote: Dear Marketplace Team, Thank you for clarifying the commission structure. Best regards, Khin [image: https://thenamkhan.com/] <https://thenamkhan.com/> [image: https://www.tripadvisor.com/UserReviewEdit-g295415-d19140836-The_Namkhan-Luang_Prabang_Luang_Prabang_Province.html] <https://www.tripadvisor.com/UserReviewEdit-g295415-d19140836-The_Namkhan-Luang_Prabang_Luang_Prabang_Province.html> [image: https://www.facebook.com/Namkhanecolodge] <https://www.facebook.com/Namkhanecolodge> [image: https://www.instagram.com/the_namkhan_resort?igsh=OW11b2Ryb3g2bjZ1] <https://www.instagram.com/the_namkhan_resort?igsh=OW11b2Ryb3g2bjZ1> [image: https://www.slh.com/] <https://www.slh.com/> On Tue, Apr 21, 2026 at 5:11 AM Retreat Guru <help@retreat.guru> wrote: > Hi Khin, > > > Thank you for reaching out to us. > > > To put it shortly - when a participant registers through our platform, the > initial deposit they pay is what we keep (14% of the retreat price), and > you need to collect the remaining amount of the retreat outside of our > platform. > > > For further details, please review these details below: > > > *Marketplace Registration Flow* > > 1. > > *Participant Registers:* A participant books and pays the 14% deposit > through Retreat Guru (this is the commission we keep) > 1. > > The participant receives an email notification after they register > and pay the deposit which states the retreat center will contact them to > confirm their registration > 2. > > *Confirming Registration:* You get notified about this booking via > email, and then you need to contact the participant directly via email with > any requirements you need to confirm their registration such as an intake > form or scheduling an online interview > 1. > > When you log into your profile and go into the Registrations tab, > you will be able to find the email address for the participant > 3. > > *Collecting Payment:* Retreat Guru does not handle any transactions > beyond the deposit for our free marketplace accounts > 1. > > If the participant is approved for your retreat, you can collect > the remaining cost of the retreat outside of our platform (through Stripe, > PayPal, Wise, Bank Transfer, etc.) > 4. > > *Cancelling/Changing a Registration:* If the participant is not > approved for your retreat, or you need to change their registration, you > need to submit a Change/Cancel Request to us > 1. > > This is found in your registrations tab beside each registration > 2. > > Once received, we refund the 14% deposit paid through our platform > and cancel the registration > 3. > > If your retreat is full or being cancelled for other reasons, you > need to contact the participant directly letting them know their > registration is being cancelled and the deposit being refunded > > > If we can help with anything else, please let us know :) > > With care, > <https://retreat.guru/> > > Marketplace Team > > Customer Success, Retreat Guru > > retreat.guru > > > Our team is available through email Monday-Friday and we aim to respond > within 1-3 days, excluding holidays. We appreciate your patience! > > > *We respectfully acknowledge that we live, work, and learn on the > traditional and ancestral First Peoples territories of Canada (Kanata), and > the Ktunaxa and Sinixt Nations.* > > > > On Saturday, April 18, 2026, 12:09:37 a.m. -0700, Khin <wm@thenamkhan.com> > wrote: > > First Name: Khin > Email: wm@thenamkhan.com > Company name: The Namkhan > Brief subject line: commission charges > Detailed description: Dear Retreatguru support team, > > May I know how much do we need to pay for commissions to your website? > > Best regards, > Khin > >