Email Cockpit · wm@thenamkhan.com
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Oldest open
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Kind All ✉ People ◆ Partners OTA ★ Reviews Reports Promo Internal ⚙ edit Status All Unanswered Drafted Sent today Since 7d 30d 90d 1y All time
Dir All ↘ Received ↗ Sent
Threads · 3
↘ Dhara Bhatt2026-05-04
Re: Detox retreat for a couple
2 msgs UNANSWERED retreat → wm@nk
↘ M2026-05-04
Re: Detox Retreat The Namkhan
3 msgs UNANSWERED retreat → wm@nk
↘ Costa yang2026-05-04
Re: retreat package # 167047697 guest information
UNANSWERED retreat → wm@nk
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VIP × FIT × <2h SLA × river-view × auto-draft 0.95 SLA HIGH
guest_segment × inquiry_type × age × rate_class
Composer says one-click safe — Smith family repeat, brand voice clean, LOS upsell variant ready. Decay starts at 2h.
Send to: Reservations Manager Send to: Auto-Offer Composer
Group × stay 12–14 Jul × OTB 28% × no block held GROUP HIGH
inquiry_type × stay_window × otb_pct × group_block
Margin-positive even with 8% incentive (Group Strategist 0.92). Hold 12 rooms before BAR competition tightens.
Send to: Group Quote Strategist Send to: Sales Manager Cloudbeds room blockwrites Cloudbeds · approval req
Rate exception × DMC × 18% off BAR × contract floor 12% PARITY HIGH
partner × discount_pct × contract_floor × bar_parity
DMC Specialist drafted counter at 14% with extended LOS bonus — protects partner relationship, holds floor.
Send to: Revenue Manager Send to: DMC Specialistwrites Cloudbeds · approval req
3 FIT quotes lost-on-price last 7d × direct website × ADR > $280 PRICE MED
lost_reason × channel × segment × adr_band
Conversion Coach 0.84 — suggests testing −8% web-direct opaque rate for shoulder days only.
Send to: Revenue Manager
Wedding × overlap high-occ window × no min-spend WEDDING MED
inquiry_type × occ_band × min_spend × event
Composer flags package floor + meeting-room min before quote leaves the building.
Send to: Group Quote Strategist Send to: GM
6 inquiries × FR market × 7-day window × no FR D1/D3/D7 template I18N MED
language × cohort_size × follow_up_template
Composer drafts localised sequence — needs Marketing template approval before Watcher activates.
Send to: Follow-up Watcher Send to: Marketing
2 packages × shoulder May × 0 bookings 14d × repricing trigger CATALOG MED
package × season × volume × age
Package Builder suggests bundled discount (5N → −12%) or retire. Decision before Friday rate push.
Send to: Package Builder Send to: Revenue Manager
3 wholesaler quotes × 9d no response × allotment cut-off in 6d ALLOTMENT MED
partner × age_days × cutoff_days
Composer drafts release + partner notification — protects allotment from auto-killing on cut-off.
Send to: DMC Specialist
5 OTA pre-stay messages unanswered >24h OTA LOW
channel × age_hours
Composer offers brand-voice templates per OTA. Sentiment risk if left another 24h.
Send to: Reservations Send to: Email Agent