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Wed 13 May
InquiriesLeadsBTBGroupsFITPackages

Every inquiry, an answer before lunch.

All inquiriesbook@reservations@plan@wm@xl@Routed via sales.email_messages.intended_mailbox
Email Cockpit · plan@thenamkhan.com
Triage, search, reply with AI assist · drafts persisted to sales.email_drafts
Send disabled. Until gmail.send scope is granted via /admin/gmail-connect, drafts can be saved + approved + copy-pasted into Gmail. No outbound is sent automatically.
Threads · scope
0
in scope
Unanswered
0
0 > 24h
Drafts pending
2
awaiting approval
Sent today
0
outbound · UTC
Oldest open
—
time since arrival
Scope
Kind⚙ edit
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Threads · 0
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18 / 4
Open inq · SLA at risk
4 past 1h target
2h 14m
Median time to first reply
target 1h · LM −18m
61%
Auto-offer hit rate
sent without edit · target 75%
27%
Quote → Booking conv
weighted 90d · LY +4 pts
$48,200
Open pipeline value
18 open quotes · weighted
$5,520
Sales revenue MTD
mv_kpi_today · live · budget pending
Budget pending
Agents · live

Decisions queued for you

ranked $ × decay × confidence · today
$—
Google · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
Google Workspace Alerts · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
Apollo · Direct email · ?A · null → null
group 0.95 · · status: new
mock
$—
Apollo · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
Cloudbeds Insights · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
Mariia B. via Upwork · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
Lighthouse Customer Success · Direct email · ?A · null → null
group 0.95 · · status: new
mock
$—
Upwork · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
Unknown · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
Upwork · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
Google Analytics · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
Cloudbeds Insights · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
Cloudbeds Insights · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
Unknown · Direct email · ?A · null → null
b2b 0.95 · · status: new
mock
$—
Gabriel S. via Upwork · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
Apollo · Direct email · ?A · null → null
group 0.95 · · status: new
mock
$—
Gabriel S. via Upwork · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
Gabriel S. via Upwork · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
Apollo · Direct email · ?A · null → null
group 0.95 · · status: new
mock
$—
Gabriel S. via Upwork · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
Upwork · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
Gabriel S. via Upwork · Direct email · ?A · null → null
b2b 0.95 · · status: new
mock
$—
TourRadar · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
M · Wholesale/B2B · ?A · null → null
retreat 0.94 · · status: new
mock
$—
Mariia B. via Upwork · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
Mariia B. via Upwork · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
Gabriel S. via Upwork · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
Gabriel S. via Upwork · Direct email · ?A · null → null
fit 0.50 · · status: new
mock
$—
Lighthouse · Direct email · ?A · null → null
group 0.95 · · status: new
mock
$—
Lighthouse · Direct email · ?A · null → null
group 0.95 · · status: new
mock

Tactical alerts

cross-dim · detector → composer → handoff
VIP × FIT × <2h SLA × river-view × auto-draft 0.95SLA HIGH
guest_segment × inquiry_type × age × rate_class
Composer says one-click safe — Smith family repeat, brand voice clean, LOS upsell variant ready. Decay starts at 2h.
Group × stay 12–14 Jul × OTB 28% × no block heldGROUP HIGH
inquiry_type × stay_window × otb_pct × group_block
Margin-positive even with 8% incentive (Group Strategist 0.92). Hold 12 rooms before BAR competition tightens.
Rate exception × DMC × 18% off BAR × contract floor 12%PARITY HIGH
partner × discount_pct × contract_floor × bar_parity
DMC Specialist drafted counter at 14% with extended LOS bonus — protects partner relationship, holds floor.
3 FIT quotes lost-on-price last 7d × direct website × ADR > $280PRICE MED
lost_reason × channel × segment × adr_band
Conversion Coach 0.84 — suggests testing −8% web-direct opaque rate for shoulder days only.
Wedding × overlap high-occ window × no min-spendWEDDING MED
inquiry_type × occ_band × min_spend × event
Composer flags package floor + meeting-room min before quote leaves the building.
6 inquiries × FR market × 7-day window × no FR D1/D3/D7 templateI18N MED
language × cohort_size × follow_up_template
Composer drafts localised sequence — needs Marketing template approval before Watcher activates.
2 packages × shoulder May × 0 bookings 14d × repricing triggerCATALOG MED
package × season × volume × age
Package Builder suggests bundled discount (5N → −12%) or retire. Decision before Friday rate push.
3 wholesaler quotes × 9d no response × allotment cut-off in 6dALLOTMENT MED
partner × age_days × cutoff_days
Composer drafts release + partner notification — protects allotment from auto-killing on cut-off.
5 OTA pre-stay messages unanswered >24hOTA LOW
channel × age_hours
Composer offers brand-voice templates per OTA. Sentiment risk if left another 24h.
Live inquiry feed · today

Inbound, ranked by $ × decay × confidence

7 open · last 24h
12mFIT
Smith family · UKREPEAT· EN
3n river view, 14-Aug, repeat guest, late check-in?
Direct email
$1,840Auto-drafted
26mGroup
Hanoi Architects retreat (12 rooms × 3n)· VN→EN
Meeting room + farewell dinner 12-Jul → 14-Jul
Direct email
$14,200Auto-drafted
48mB2B/DMC
Khiri Travel · Bangkok· EN
18% off BAR for 16-Sep shoulder series
DMC · Khiri Travel
−$2,200 RISKIn review
1h 12mRetreat
Bangkok yoga retreat (8 rooms × 5n)· EN
2 daily classes + 4 dinners + transfers
Website form
$4,600Auto-drafted
2h 4mPackage
German honeymoon · 2 pax· DE
Mekong Honeymoon, 5n, private boat
Direct email
$3,400Auto-drafted
3h 8mWedding
Mehta wedding · 24 guests· EN
4n + reception + min-spend?
WhatsApp
—New
6hOTA
Lee · KR· KR→EN
Airport pickup + early check-in
Booking.com PSM
$0New
Auto-draft tray

Awaiting approval

Smith family · 3n river view$1,840
Repeat guest · brand voice clean
Composer 0.95
Hanoi Architects · Group$14,200
Margin OK · 12 rooms × 3n + meeting
Strategist 0.92
Bangkok yoga retreat$4,600
Margin tight · req RM 6% disc
Strategist 0.78
German honeymoon · Mekong pkg$3,400
Package applied · stay 03-Aug
Composer 0.88

Funnel snapshot

last 30d · mockup
Inquiries142→ 94%
Auto-drafted134→ 88%
Sent118→ 71%
Reply84→ 46%
Won39
Lost26

Source mix $

open pipeline · weighted
Direct email$18.4k38%
Website form$12.2k25%
WhatsApp$7.8k16%
OTA pre-stay$4.1k9%
DMC / B2B$3.7k8%
Repeat guest$2.0k4%
Total$48.2k
Lost-reason tapelast 30 closed-lost · taxonomy-coded · feeds Conversion Coachexpand ▾
9
Price
30%
6
Dates
20%
5
No availability
17%
5
Ghosted
17%
3
Competitor
10%
1
Location
3%
1
Other
3%
Live taxonomy populates once sales.lost_reasons ships and Conversion Coach has ≥50 closed quotes.
⚙ Agent GuardrailsNo external write auto-fired. Until the Sales agents are validated against 90 days of decisions, every agent-proposed change to Cloudbeds (room block, rate code, package code, reservation hold) requires explicit human approval. After validation, only Tier-1 actions (defined criteria, ≥85% confidence, within rate guardrails) move to auto. All Tier-2 actions and rate exceptions remain human-approval forever.