0
Wed 13 May
SnapshotDirectoryReputationJourneyLoyaltyMessy dataFindings

From inquiry to repeat — every touchpoint, every drop.

AGENTPLANNEDConcierge Agent
LAST RUNno runs · agent not registered
SOURCEreservations· guest.journey_events
WINDOW180d
IN-HOUSE1guests on property now
CANCEL31%282 of 921
EVENTS0journey_events logged
Reservation funnel
Stages from reservations.status
Reservations createdReservations created · 921 reservations · public.reservations921ConfirmedConfirmed · 637 reservations · 69.2% of prior stage · public.reservations63769% ↓ArrivedArrived · 561 reservations · 88.1% of prior stage · public.reservations56188% ↓DepartedDeparted · 560 reservations · 99.8% of prior stage · public.reservations560100% ↓
Lead-time distribution
booking_date → check_in_date · median 40d · avg 81d
Lead time 0–7d · 189 reservations · 20.5% of 921 · public.reservations1890–7dLead time 8–14d · 63 reservations · 6.8% of 921 · public.reservations638–14dLead time 15–30d · 134 reservations · 14.5% of 921 · public.reservations13415–30dLead time 31–60d · 168 reservations · 18.2% of 921 · public.reservations16831–60dLead time 61–90d · 98 reservations · 10.6% of 921 · public.reservations9861–90dLead time 90+ d · 269 reservations · 29.2% of 921 · public.reservations26990+ d
Contact coverage
email + phone on file · marketing-actionable
EmailEmail contact · 152 of 921 reservations · 16.5% · public.reservations17%152 of 921PhonePhone contact · 0 of 921 reservations · 0.0% · public.reservations0%0 of 921
921
Reservations
69.2%
Confirm rate
88.1%
Arrive rate
30.6%
Cancel rate
40d
Median lead
2
No-shows
Touchpointsby stage
0 events · 180d window · channel breakdown
guest.journey_events
No journey events logged yet — pre-arrival emails, post-stay surveys, and SMS will write to guest.journey_events once Make scenarios are wired.